FAQs (Frequently Asked Questions)
We only accept Visa, Master Card, Discover and American Express.
If all the products placed are on hand, we typically ship orders within 24-48 hours from the date the order is placed. You will receive an email notification with a tracking number when the order has been shipped.
Shipping rates depend on the total weight and dimensions of your total order.
|Total Weight||Shipping Costs|
|> 20 lbs||$35.60|
We use either UPS or US Postal Service as our reliable shipping carriers.
We only ship to Hawaii using USPS as carrier. However, we regret that we cannot ship to APO(Army Post Office)/FPO (Fleet Post Office) addresses or P.O. Boxes. Our shipping partners require a numerical street address for all deliveries.
Yes. Please call us at 562-925-9444. Please be advised that you will be responsible for paying for the additional delivery charge.
These products include: cheese, fish, meat products those items requiring “Freezing” storage.
All frozen and perishable items are shipped with an ice pack. During warm weathers, we don’t ship out on a Friday to avoid orders kept over the weekend in the carrier’s storage place. Due to possible shipping delays or warm weather conditions, we cannot guarantee that these products will arrive in good condition. As such, please ensure that your shipping address is correct to avoid any further delays.
We do our best to ensure the accuracy of every order that is shipped out. Likewise, we ensure proper packaging of all perishable items wrapped securely with ice packs to keep them in good condition. Please ensure the accuracy of your order UPON RECEIPT. Any error, defective or damaged item must be reported to us within 5 days of receipt of your order. If we receive your claim report within our policy period, we will refund you the full price of the damaged items but there will be NO refund on the original shipping charges. Please reach out to us right away at (562) 925-9444 with any questions that you have on your order. We will resolve any issue the best & fastest way we possibly can.
We try our best to ensure that our products meet our high quality standards and that our packages are delivered on time. However, if you are dissatisfied with any part of your online experience, we will do our best to make you happy. Simply call or e-mail us at 562-925-9444 or email us at email@example.com.
We typically call our customer first to ask if a substitute brand/product would be acceptable before we complete the ordering process. Otherwise, we refund the corresponding product value back to the credit card.
As soon as we ship your order, you will receive an email with the delivery information. After that, you will be able to track your shipment with the carrier provided in the information. It may take up to 24 hours before tracking information is updated.
Your order will ship 3-5 days after it is placed. We ship out of Bellflower, CA (part of Los Angeles county), and depending on where you live, it may take up to 7 business days for receipt. To obtain tracking information, please check your email or call us if you need immediate assistance.
You are welcome to check out what you need from our website and call us at the store to place your order with one of our friendly staff. We can have them ready for pick up at your chosen pick- up date & time. You are more than welcome to visit us in our store in Bellflower, California as we love to meet our customers. You might even find items that you did not know you wanted! Our address is 9835 Belmont Street, Bellflower, CA 90706. Our store hours are Monday through Friday from 10am to 5pm, Saturday from 10am to 6pm and Sunday from 10am to 3pm.
We are happy to answer your questions at (562) 925-9444. If you reach us after-hours, please leave a message with your name and number and we will return your call promptly. Either Maria, Cathy or Alex, our friendly and pleasant staff would be glad to answer any of your inquiries. You can also email us at firstname.lastname@example.org.